CN
Clement N

1 reviews | Active since Jun 2016

03 Jun 2016, 19:28

Disgusting customer service

<p>On 3 June 2016 I placed an order for a chicken triple decker crammed crust with triple cheese at 19h26, then after an hour has elapsed before receiving my order, I then called their call centre to enquire about the delay, but I was told it will only be delivered at 20h55 which I was not told of when I placed the order. @ 20h45 the order finally arrived but to my disgust it was a wrong order (plain chicken triple decker) without crammed cheese crust but the price R202 suggest it was included, but I returned the order back with the delivery man. I then called the call centre again to raise my unhappiness, and I was promised someone (manager) will call me back but until now ( 21h23) the has been no communication. The most infuriating thing is since they introduced this call centre to place orders, the service I have received is poor because I had another incident were where I placed the same a similar order with pop its but only the pizza was delivered and the delivery man did not bring the pop it's. </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2016, 10:56
Official

Thank you very much for taking the time to report your experience with our Vanderbijlpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)