MB
Mischka B

1 reviews | Active since Feb 2017

04 Sept 2019, 19:00

Disgusting customer care

I purchased food from debonairs on the 02/09/2019. My brother and I consumed it and experienced diarrhea and tummy cramps. It became alarming because I am currently just over 24 weeks pregnant. I had called the store (bluff debonairs) the first time I called I spoke to a lady by the name of Gugu, she told me she would inform her manager Mr. Johnson or Jansen (is my memory serves me correctly) he called me back however I was unable to take the call as I was attending to my 11 month old. I then called the store back to inform them I was unable to take the call. No one contacted me for the next three hours. I called back again when I was told to go to the hospital if it were that serious... the manager called me and spoke to me in a tone expressing frankness telling me that no one else had complained about food that day - I became angry at this point even though I did not express as he spoke fast enough for me not to retaliate. I kept my cool as he assured me he would call me back today 03/09/2019. I have not received any calls. My biggest issue here is the lack of care of customers - was he inevitably calling me a ****? Disgusting service ! I will not support this debonairs ever again

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Replies (2)
MB
Mischka B's update04 Sept 2019, 19:21
Reviewer Update
Apologies complaint made on the 03/09/2019. Was supposed to be contacted today 04/09/2019
Debonairs Pizza
Debonairs Pizza's reply05 Sept 2019, 18:08
Official
Hi Mischka
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team 
Customer Care Line: ***