DISGUSTING BEHAVIOUR from NOZUKO JACK : Debonairs CAPE STATION

I am still littering shaking from anger, I have never ever in my life experienced such DISGUSTING service from any Debonairs. NOZUKO JACK, does NOT deserve to be working with people with that stinking attitude. I will be writing an email, but she will run that shop to the ground. I get that she had no cashiers, so she was maybe stressing being short staffed, but that does not mean take that stress out on US, PAYING CUSTOMERS. I was the third customers in the shop, I was appalled by the way she spoke with the 2 customers before me, but I did not want to intervene, as I did not want to ruin my day, only for my day to be ruined anyways.

She first did not want to assist me, well she did not want to assist anyone we had to use the self-service point, even customers who were struggling and never used it. She eventually assisted me with the error I made by the self-service, as I did not take her stinking attitude. I asked for name, she just turned her back and walked away from, the kitchen staff was shocked, I am still shocked myself, but I did manage to get her name from customers who bought cash as I was waiting on my order, I looked on their till slip and I hope that was her name, but it was just her and the kitchen staff, so I’m guessing she was the one. I’m so disappointed in the fact that she’s a manager, I wonder how she got that position. I spent my hard earned money only to not eat the pizza, I gave it away as I do not trust maybe they put nasty stuff in my food.

It was my first time purchasing at the Debonairs at Cape Station and it was definitely MY LAST, as I have mentioned for decades I have eaten/dined at Debonairs in Strand street, Golden Acre, Maitland and Canal Walk. I have never experienced such misconduct, I know we South Africans don’t have the best record when it comes to customer service, which is why I also prefer foreigners because they know how to service people with great customer service, to say I’m disappointed or disgusted is an understatement, this was utter rudeness. I mean I work in the customer service industry myself, never have I ever taken out my frustrations or anger on clients or customers, I mean you leave whatever problems you have by the door/gate/turnstiles and treat every customer like they are your first.

She needs to go back to training or just quit her job as a whole, because obviously she does not need it with that attitude, and there are plenty unemployed people out there who would do anything for a job and they would be more willing, capable and better at taking care of us customers than whatever it is that she does.

If I could rate the other franchises separately, Canal Walk, Maitland, Golden Acre and Strand Street, I definitely would rate them a 5 star, however the company is now *****ed because of one rotten and *********** employee.

Invoice #8-39163 Date: 2026-08-31 09:09