PT
Phiwokuhle T

1 reviews | Active since Sept 2014

26 Jul 2016, 09:02

Disgusting attitude from Qiniso, she must fetch the pizza for clients not me I'm not a debonairs staff!

<p>Yesterday evening I went to Debonairs pizza at Southgate and I got the most disgusting attitude from Qiniso one of the tellers. When I was waiting for my order my order number was called by the lady working at the Kitchen at the back. Qiniso was the lady that was checking our receipt /order numbers so she checked mine and she told me that they haven’t called my number and that they still busy with other orders my number is way too far and she says this with an attitude. I calmly tell Qiniso that my order number was called by the lady working in the kitchen and she gave me an attitude and told me that “you must go and check at the back if my pizza is done”. I told her again that my number was called, she snapped and said “go fetch it yourself than!” I was so insulted I asked one of the guys that work there and my pizza was done and I was correct my order number was called. And when I tell her she didn’t have the decency to apologise. I was shocked by this kind of behaviour I was not aware that customers are meant to go to Debonairs Kitchen to check if their orders have be done. I don't work at Debonairs it’s her job to fetch my pizza at the back she must not tell me to do her job. Disgusting behaviour I want an apology from her.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Jul 2016, 10:21
Official

Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)