1 reviews | Active since Apr 2017

24 Jun 2018, 16:42

Disgusting and unprofessional

Such a ****py service at Debonairs Hammarsdale. Nonjabulo Makhanya, was our cashier, who chose to ignore us and called order numbers after our number in front of us. while our pizzas sat on platform ready to distribute. She continued to laugh amongst the kitchen staff and constantly look over at us as to show us she purposely skipped our order number. while we sat and starved waiting for food. we could see our food but couldn't take. She kept pacing going to new orders and also walking around the kitchen. And away from service area. We waited a total of 20 minutes with no access to our food for no reason. Eventually I requested our food as she just kept walking passed us standing at collections. She rolled her eyes and took our slip with such attitude and then handed our food like she could care less. This was disgusting and uncalled for. I don't understand why we had to be subjected to such a treatment as we are paying customers who want good service .

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply28 Jun 2018, 13:21
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***