JL
Jessica L
1 reviews | Active since Feb 2018
26 Feb 2018, 14:09
Disgusting!!
Debonairs Pizza Goodwood.... Worst experience ever! I ordered 4 x real deal pizzas; 1L sprite and a Play energy drink. While waiting for my order which was already an hour later, i get a call from the guy doing the delivery, informing me he is around the corner and will be there in 5 minutes. HE ****!! he had turned around because he forgot the cooldrinks. While lying to me i receive a call from the branch to tell me they dont stock Play Energy drink but its on their website.... So i exchange it for a 1L coke. When the guy doing the delivery EVENTUALLY got here after 1.5 hours, he forgot the sprite and brought the coke so when i asked him where the sprite was indicating it on the slip that i did pay for one, he asked me what must he do... I think this is disgusting that you **** to me and then asked me to do your job.... PATHETIC!!!
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Debonairs Pizza's replyOfficial
21 Mar 2018, 15:28Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Debonairs Pizza's reply21 Mar 2018, 15:28
Official
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,