1 reviews | Active since Jun 2017

12 Jun 2017, 14:21

Disgusted with services delivery

<p>I ordered a online order on the 27th May. Got my order. Just to find a piece of thin plastic in the pizza. I called the store immediately. Just to get no answer. I then laid a complaint online with the franchise. Funny enough the store only got back to me When I called them on the 31st May. Then a lady Ayesha told me a manager will get back to me after 3pm. Then I waited. Then I complained online again bcoz no one got back to me. Now I have 1 reference for 2 online complaints. Now I called the store again on the 7th. Then spoke to a Rick or something like that. He promised to get back to me by 6.30pm that night. Yet again no response from them until now. It's been 16 days and yet no positive results with the store. So I have no idea how this store operate with such poor disregard to a client which could of caused a family member to choke on the plastic found in the pizza.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 Jun 2017, 15:21
Official

Thank you for the feedback. We have escalated your comments to our team to look into and revert back to you with feedback. A representative from Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)