Disgusted with Debonairs Delivery Service

I'm so disappointed and i actually blame myself for giving send chances. On 22 November 2019 I had my first encounter with this establishment. Such a disappointment and this is what i wrote to them. "I placed my order at 17:40. after 45 minutes from placing my order the tracker facility was unavailable on the app, I ended up calling the outlet and was told my order was on the way. My order was delivered at 19:11, cold. this takes into consideration that i stay 3.9 km away from the outlet. This was very disappointing, to say the least. Paying so much to re-heat my pizza". Against my better judgement, today I decided to give denonairs pizza a second chance, but ordered from another outlet. WOW, what do you know, history repeats itself. I ordered at 19:27, during loadshedding. An hour later, I still don't have my order. What do you know, the tracking facility is yet again not available. When I called the outlet I was told they don't have drivers. Why would you offer a service you cannot sustain? This cannot be an excuse all the time. One and a half hours later I got a call from my friendly Debonairs who then tell me they don't deliver in my area and told me to come and collect. That was the last straw. When I ordered online, and my address was there, they said they delivered. I was told i'd refunded within the next 72 hour. So I order with my last few cents after being misled and then refunding me would take 72 hour! And what was my family and I expected to eat that night? What was worse, the manager Russell refused to talk to me when the call agent couldn't address my issue. After shouting, which I don't understand why I have to do, I was told they will deliver (no doubt with spit and hair). Debonairs, disappointment doesn't even begin to describe your delivery service, it's beyond disappointing. Tonight we'll clearly be having cold pizza, that we'd have paid for and I'm just going to just get an apology without anything changing. Whatever happened to "when the dot is black the pizza is free"? We wish, we'll keep paying for **** service. Never again, even in-store. I know it's just one customer and it means nothing to you, but hey I won't be dealing with and paying for ******* service anymore.