1 reviews | Active since May 2017

04 Mar 2019, 17:33

Disgusted very unhappy

So last week i ordered a meaty triple decker. So finally i got the pizza and the meat on the pizza was off. Luckily we didnt leave and i went to the manager and told him that the meat was off, he then asked if i wanted a other pizza i said yes and i ordered a creamy chicken. So today i went to the same Debonairs i ordered a creamy chicken. I got the pizza and i went home got home.,so when i opened the pizza it was a normal sweet chili chicken pizza the pizza was not nice you could hardly see the chicken and cheese on the pizza its full of sweet chili sauce i was so disgusted i rather bought me a pie to eat. I really dont know what they are trying selling people food like that. Its food not clothing and a person expects proper food because we pay alot of money. Eersteriver mall debonairs so disappointed really

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply05 Mar 2019, 16:39
Official
Hi Nabilah
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: *** 
's update06 Mar 2019, 11:18
Reviewer Update
I really hope someone will get back to me i only received a text thus far