Disgusted, time wasting, no customer service, awful experience. Lesson learnt

If I could give 0 rating I would. I placed an order with Lambton and payment and order was accepted. 1 HOUR LATER I get a call stating they do not deliver in my area, NB: This is close to 8pm when I had my family waiting for supper to be delivered(Having said 3 children) so i requested my order be moved to New Market, The lady that phoned me said she will discuss this with her manager and get back to me... Every time I called they transferred my call to a no answer extension and I kept on telling them transferring my call would not help as there is no one available to answer yet they carried on transferring my call and to top that up the lady that was supposed to call me back never did, Not even Lambton Branch Manager, Eventually i do get hold of someone for them to tell me New Market wants to know Why did I not order through them directly and that they cannot accept my order. Now I must wait 5 days for my refund and this being their ***** up, Just got a call about my refund but nothing about how can they help, did anyone follow up, Did we at least eat... I would not advise this place as this used to be our only Pizza place but ordered from Pizza hut and got our meal within 45 mins, so guess debonairs has just lost a consistent customer. They wont even offer a free meal for their ***** up. Taking no responsibility to provide Good customer service. I am disgusted with your service both Lambton and New markert could not assist!!!