DISGUSTED IS AN UNDERSTATED

On Friday at 1730 I called in to Debonairs *** to place our regular Friday pizza order. I was asked to hold for over ten minutes and hearing the lady who answered the phone calling for the next customer 3 times, they eventually put the phone down in my ear. I ended up having to load my children in the car at 18:00 to DRIVE down to your branch to go and place my order. The management was pathetic. He refused to rectify the problem and had absolutely no idea what his staff was doing. He tried bribing me with a tin of coke so that I won't complain and I told him I was not interested. This is not the first time that I have had an issue with this branch. every time we order there is an issue, wether it be a wrong order or cold delivery or never any change when delivering. When I was waiting for my pizzas which the manager MADE me pay for (which I think is crazy seeing that they weren't offering the service they are meant to pride themselves in) another client came in and complained and shouted about the EXACT same thing! I am disgusted. The staff are completely arrogant and don't have the foggiest idea on customer service.