Disgusted Debonairs Customer (Protea Glen Mall)

Hi there, I ordered 1 pizza from Debonairs at 16:49 in the 3rd of May 2020. It was online and the payment was made as well. I got confirmation of my order and then only saw that I cannot track my order for Debonairs Protea Glen Mall. I called them over 8 times. They kept dropping the call. Eventually on my 9th attempt, I managed to get through. I told them it's been over 1 hour 30min and I never received order. They advised me that they will call me back and dropped the call. I never received a call back. My kids and my wife went to bed hungry because of Debonairs. Due to the lockdown all tuckshops were closed so I couldn't even buy bread. I was deeply disappointed by the service I received after making payment. In Monday around 10:00am. A rude lady called me and told me that they couldn't finish my order because of the backlog they had. I told her that how did this concern me because I paid for my order. She said that Debonairs Protea Glen was the only one open. I told her she as lying because I know that Debonairs Maponta Mall was also open. She was extremely rude and said that we will get our pizza. During the course of today (Monday).

Is this the service I need to keep getting from Debonairs Protea Glen Mall. This is NOT my 1st time complaining about the service I've received there. I am totally appalled by the so called service that I keep getting from Debonairs Protea Glen Mall.