AH
Aneesa H
1 reviews | Active since Sept 2019
10 Sept 2019, 11:23
Disgusted Customer
I bought pizza from the Laudium store about 2 weeks ago and found hair in my pizza. I called rhe store to notify them and they accused me of putting that hair in my own food. The manager of rhe store had the audacity to accuse of me of such an act. I didn't ask for a refund nor another pizza,i simply called to notify him of the incident that occurred but to my surprise he turned a blind eye. I then emailed customer care and guess what they also did the same.
We should become immune to the manner jn which Debonairs have started treating their customers.
I will not buy pizza from Debonairs again after receiving such a disappointing response.
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Replies (1)0
Replies (1)Debonairs Pizza's replyOfficial
11 Sept 2019, 13:00Hi Aneesa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: 086 ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: 086 ***
Debonairs Pizza's reply11 Sept 2019, 13:00
Official
Hi Aneesa
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: 086 ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: 086 ***
