Disgusted by the way i was treated

Hi i went today 16/01/2018 to have lunch at Debonairs as per usual but this time i left there utterly disgusted by your your staff as well as "manager Elriza" I actually do NOT have words for her as she has manager s****s or customer service . I ordered a pizza and while i was eating it a lil ****roaches walks out of my pizza and i go to the front not furious that my pizza had something walking out of it returned the box. I never asked for a refund or a new pizza as i was off put enough. 5 minutes later i have someone come to me to ask me if i want a new one? Which I really did not want but said okay but not the same Pizza then due to the experience i just had with it.

The lady comes back and say I can not get a different order I have to take what i had. I then say its okay and ask for the refund back .

The manager comes up to me with a huge attitude and i quote' What is the real issue here? Couldn't you handle the spicy taste ' Bare in mind im a muslim i live for strong and spicy food ?

Before she came me and my friend heard the staff saying i made this up to get a different pizza how cleaver of me?

I then told the manager that its fine she can keep the order and i was extremely shocked me the way she treated me for a R21 Pizza.

She even asked a strange lady sitting opposite me "Did she scream" the lady then said yes she then said oh well il call someone higher than me to hear if we can refund you .

She then bends over the counter not even having the decency to come up to me . She then says we cant refund you, you have to take the pizza . I then tell her its fine il complian about this

She then says with the biggest sarcasm " Go for it my name is Elriza and shows me her name tag"

I walked out of there with not only a bad taste in my mouth of what just happen but disgusted at the service i received from a manager????

The pizza nor the R21 was never a issue but the way i was treated ?

I await your feedback

Thanks