1 reviews | Active since Aug 2014
Disgusted by Customer Service!
I had ordered 2 large pizzas over the phone for a delivery and I had specifically requested a speedpoint to make the payment with my card I spoke to the lady by the name of Lelo Dlabane. The delivery guy didn’t bring and so I had to leave my house to get cash at an ATM, I called them back to find out out why there was speedpoint machine and the manager asked me if I did request one and I have proof on my receipt. The manager asked me “What must I do about it?” I will never order from this company ever again if this is how people are treated as paying customers!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***