Disgusted at Debonairs

I placed an order at 18h00pm. An hr later I called to enquire about an update. The call goes through to the call centre who says the driver has left, the order will be delivered in 10 minutes. Another 45 minutes later, still no pizza, I call again. The call centre says the order was never made. The supervisor at the call centre says the store will call me back and hangs up. The store calls and says the supervisor from the call center told her there an angry customer she should call me. The lady says to me the call centre knows that during loadshedding they are unable to take orders. She notified them half and hr before laodshedding. So I say to her,this is your mistake not mine. The call centre is absolutely useless at customer service. I have a house full of people and nothing to eat. Had I known, I would've ordered from somewhere else. The lady says she will try to call the manager and see what she can do. A further 20 minutes later, still no call, i phone again and again the call goes to the call centre and I have to explain everything again. She transfers me to the store and yet again I'm on hold, so I drop the call. At this point I'm extremely upset. The lady from the store, whose name is Cindy, calls be back and says she tried to call the manager, a Ms R Moodley, who was not available. She was the only one who seems to have understood what customer service is. She apologized repeatedly and tried to explain the lack of assistance from the call center, however, the issue with the store and centre is not my problem. I said to her, cancel the order but I would definitely take this complaint further. She called back again and said that she would make the order and send it and it would be on the house as an apology because she doesn't want to loose a customer who has been with them for many many years. I asked her if the manager knew, did she get hold of Ms Moodley. She said no, but she would explain to her what happened. I want to thank Cindy for trying to assist as best as she could. To every other person that I dealt with at the call centre, especially the supervisor on duty, I am extremely disappointed at the lack of communication and the complete inefficiency to deal with a problem. Customer service is non existent at that call centre. If this is the kind of service Debonairs is now giving, I'm afraid they would be closing their doors and judging from the amount of bad reviews recently, that might be sooner rather then later if nothing is done to change this.