NM
Nhlanhla M
1 reviews | Active since Nov 2019
26 Nov 2019, 21:04
Disgusted
Reallt disgusted at the service from debonairs montclaire how you guys are still giving them a lisence to operate puzzles me .i ordered a pizza at 19:44 as i write this message i am yet to recieve my pizza or any from that outlet contacting me to discuss the delay...i will express my frustation on all platforms until you guys as head office listen to our plea.
The store has even closed yet my pizza is still not here.
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 09:50Hi Nhlanhla
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply16 Dec 2019, 09:50
Official
Hi Nhlanhla
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza TeamCustomer Care Line: ***