Disgusted

<p>:-( On the 28th of May 2017 my wife daughter and I went to tygervally to break our fast there I chose my food to be from the debonairs tygervally branch.</p> <p> </p> <p>I got my order i was so hungry but with my first bite the bottom base was so hard it felt as if I was eating a ****** biscuit that is how hard it was I was really hungry but by the 2nd bite I felt the need to bring this to the manager s attention. But not intending to ask for a refund coz I was really hungry.....</p> <p> </p> <p>But when I got there whilst explaining my experience the manager rather gave me attitude instead of listening to what I had to say and the more she was argumentative I decided I am no more willing to eat this horrible pizza because a horrible product plus a horrible attitude is a recipe for desaster. </p> <p>I was now without food and it was about time to go home because I had a little baby with and we could not stay out to late.</p> <p>I was so upset with the bad service after a terrible product and the manager was not trained to deal with my situation. I had to debonairs know how the manager is handling customers.</p> <p> </p> <p>Then the following day after my complaint I get a call from the GM and she got to a point where she said she is not authorised to make me happy as a customer. She then said she will call the owner and I rep**** do what you need to do so my problem can be solved.</p> <p> </p> <p>Then 10min later I get a call from the owner. From the moment I picked up the call he sounded so hostile with no way to speak to a nother person and I quote ' what is your problem this is my business and you will be getting nothing' </p> <p> </p> <p>Wow????</p> <p> </p> <p>Is this what it has come to where owners don't know how to speak to his supporters.</p> <p> </p> <p>While he was speaking and being so rude I was having an awesome pizza which I bought at debonairs in the airport, a tikka chicken real deal double stack once again I was breaking my fast and yet again it was spoiled by this rude franchisee.</p> <p> </p> <p>Is this what the franchisor allow people to do with his brand?</p> <p> </p> <p>I am sad at how franchisees are willing to throw away business. </p> <p>:-(</p>