NM
Natasha M
1 reviews | Active since Jul 2019
03 Jul 2019, 14:16
Disgusted!
My 10 year old son loves Debonair's pizza but after our experience and lack of customer service we won't be back! It's been almost a month since my complaint and still nothing has been done. I got my son a chicken pizza and half way through he found a bone! Thank goodness he didn't bite into it or swallow it! They can be lucky nothing serious happened as I would definitely have taken it further.
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Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
15 Jul 2019, 16:09Hi Natasha
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply15 Jul 2019, 16:09
Official
Hi Natasha
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
NM
Natasha M's updateReviewer Update
19 Jul 2019, 10:22Ok, so it's been 5 days since your response and still no-one has contacted me!!!
So really don't stress about it obviously it's not important. We have already found a better pizza place for my son.
So really don't stress about it obviously it's not important. We have already found a better pizza place for my son.
NM
Natasha M's update19 Jul 2019, 10:22
Reviewer Update
Ok, so it's been 5 days since your response and still no-one has contacted me!!!
So really don't stress about it obviously it's not important. We have already found a better pizza place for my son.
So really don't stress about it obviously it's not important. We have already found a better pizza place for my son.