Disgusted

Placed an order about 2 hours ago with Masood in your call centre. Was advised that the order would take 40 minutes to deliver. 50 minutes later a follow up was done by myself as there was no delivery received. Called back to follow up and got through to Masood again, found out that he had incorrectly placed my order. Without apologising he asked me to hold and I was transferred to an extension that was unavailable. Had to call back 4 times to get through to someone who was still unable to assist me as my order was not placed with them. So please advise what is it that I need to eat tonight seeing that your staff are incapable of placing a telephonic order. 2 houra later, no feedback or delivery! Brilliant service!!!