1 reviews | Active since Dec 2017
Disgusted
I dont find Debonairs SPRINGSGATE to check in but I am utterly disgusted .WITH THE SPRINGSGATE BRANCH We ordered Pizza at 18h40 as per photo. By 19h42 we phoned to enquire as we stay around the corner.
Sorry Sir “they” were suppose to tell you it would take an hour but they are on their way. At 20h08 we phoned again and the manager said the driver got stuck somewhere and hang up on us WE CALLED AGAIN The manager phoned back with another lame excuse . We went to them to fetch our pizza . What do we find 3 s******s in drivethru .
The manager took pizza from the rack and another worker took it back . Hubby paid and we left in the car I saw the Hot or Not was black so we were supposed to get it free but with our blood boiling decided rather not going back .
This was such a disaster I will definitely not ever use them again Total chaos and lies ! Not what my usual experience was at other branches
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Best regards,