1 reviews | Active since Apr 2017

13 Dec 2017, 11:41

Disgusted

I was forced to call and place an order as the website no longer allows the option to deliver to my work, as it did previously. Even after bringing this to Debonairs' attention more than once. However, that is not the issue. I called and placed an order. The guy on the other end was obviously a bit dense as he repeated my order to me 3 times, and each time was incorrect after my repeated correction. He then called for assistance. The second guy said he would call me back as he needed to delete the order amd resubmit. I was baffled and enquired about him taking down my address, but he insisted that he would call back. Needless to say, I never got a call back, nor did I receive my delivery. I will never be ordering from this restaurant again and will make sure that this post goes on all social media accounts that I have.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jan 2018, 18:01
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***