Disgruntled client

To whom it may concern

It has been a while since I've ordered anything from you guys as a previous experience just put me "off" from ordering anything at Debonairs.

So last night I decide that I will give it another try as you guys had some great specials. I process my order at 21:21 as your store closes at 22:00 (Athlone branch). I wait for my food as I have 4 hungery kids waiting on something to eat, clock strikes 22:00 And still nothing... I can't call to the branch because it has already closed.

Eventually this morning I call your call centre who follows up and has the manager from Debonair Athlone call me.(Shireen). So this morning she picked up orders that came through and yet did not do anything with it .. expecting me as a client to call her back? Like honostly where is your customer service. I've already paid for my meal and halfway through the next day I still don't have it.

Also how am I to know when your delivery services are closed? No where on your App does it state that.

I am utterly disgusted as such a big brand cannot render a service, not to mention a brand that has been around for so long and should know all the TC's (like mentioning delivery services close at 21:00).

I look forward to hearing from you.

Thanks Remishcah Kamaar ********** 776 Hi

So this is how I received my food... Show quoted text Error Icon Recipient inbox full Your message couldn't be delivered to ********** Their inbox is full, or it's getting too much mail right now. LEARN MORE Warning This link will take you to a third-party site The response was: 554 Maximum email size exceeded - https://community.mimecast.com/docs/DOC-1369#554

---------- Forwarded message ---------- From: remishcah kamaar ********** To: ********** Cc: Bcc: Date: Mon, 2 Apr 2018 13:03:20 +0200 Subject: Re: Disgruntled client Hi

So this is how I received my food...

On 02 Apr 2018 12:32, "remishcah kamaar" ********** wrote: To whom it may concern

It has been a while since I've ordered anything from you guys as a previous experience just put me "off" from ordering anything at Debonairs.

So last night I decide that I will give it another try as you guys had some great specials. I process my order at 21:21 as your store closes at 22:00 (Athlone branch). I wait for my food as I have 4 hungery kids waiting on something to eat, clock strikes 22:00 And still nothing... I can't call to the branch because it has already closed.

Eventually this morning I call your call centre who follows up and has the manager from Debonair Athlone call me.(Shireen). So this morning she picked up orders that came through and yet did not do anything with it .. expecting me as a client to call her back? Like honostly where is your customer service. I've already paid for my meal and halfway through the next day I still don't have it.

Also how am I to know when your delivery services are closed? No where on your App does it state that.

I am utterly disgusted as such a big brand cannot render a service, not to mention a brand that has been around for so long and should know all the TC's (like mentioning delivery services close at 21:00).

I look forward to hearing from