Disgraceful service

Ordered online at 16:09pm, It's 18:03pm now and we still have not received our order. I have called the call centre 7 times and all 7 times, i kept on getting transfered but a number that does not exist. My order has already been paid for online and there's no one to help. The service is extremely poor, call centre agents are rude and have no clue how to do their jobs. Debonairs has failed consistently. I don't want your Pizza, i just need my R254.90 back.