Disgraceful service!

I have placed a big order for New Year’s Eve as I had a house full of kids and paid online. The order was placed via their app and we selected Debonairs Wetton as its closest to us. We have not received the order and when going on the website it shows they’ve closed for the evening. I then contacted them this morning and nobody answered. We drove till by the store to find a page on the website saying they are only going to open at 12 today. We then go back home and try calling them. I’ve called 23 times and nobody answered. We again go till by the place to find out that the owner was indeed there only to take off the pages saying they should open.

This is by far the worst service we have received from them!!!

Nobody called with an update but we received a confirmation email and sms and the app said the order has been accepted by the store!

We have also contacted their live chat via the app only for them to say it doesn’t fall under the list of things they can assist with