Discussed Customer Service

On Sunday afternoon (24/06/2018), I ordered Cram-Decker pizza and 2 sides online. Promotion was Cram-Decker comes with the free 1lt soft drink of which I chose coke flavour. After reasonable time I got my order from my nearest Deboniares Pizza which is Van Riebeeck Park branch but to my suprised that it was incomplete although the receipt was showing what I have order yet only Pizza was delivered. I called the branch immediately and spoke to the Manager. I told her what was missing in my order. The driver came back to deliver only sides, coke soft drink was still not delivered. We had to call again this time with the driver and the Manager again promised that my coke will be delivered. After 2 hours of waiting my soft drink still not delivered I had to call I was told that the driver is on the way. I called twice, same response I was getting until store was closed at 21h00 still no delivery of my soft drink until I called again on Monday during the day. Then it was only delivered by then. Firstly no one apologise for the inconvinient I went through, secondly it is my airtime I kept on using make a follow up regarding my order, thirdly manager was unprofessional to handle the matter by showing remorse about the bad service, forthly if I didn't call again on Monday, I would not get my soft drink till now.

I tried to resolve this matter via Debonaires Pizza customer care but again I still didn't get joy. My case number is 441664, I never received any call after I lay my complain to hear my side of story but I have received feedback that my complain has been resolved. I wonder how is that possible that the case has been resolved without confirming with the complainant that the case has indeed resolved.