Disastrous Debonairs order #***7

Disastrous Debonairs.

Dear Debonairs. One can all understand that we are in lockdown and that demand might be a problem, but some things are just not acceptable. I did not order of my own initiative. I actually responded to your advertising... A sms advertising as follows - Take the night off & let Debonairs take over. Order our On the Double: 2 Large Pizzas for only R139.90. Delivery only, T&C's https://yum.bi/dsapp4 STOP2OUT

These are my issues: 1. I placed an order from your Kempton Park outlet (Monument Road) on Friday 22 May at 12:30, for delivery at 18:00. Despite the 5.5 hours notice my order still only arrived after 19:00 and the dot was black, very black. Even the delivery guy said it was complete chaos in your Kempton Park store 2. I tried to enquire but was not able to reach the store via phone (which was permanently engaged) and the online chat agent (where I was advised that I would be connected after more than a 5 min wait) started the chat and then never responded :( 3. Despite ordering 3 different flavours everything tasted the same... And why would you cover every single Pizza with some very distasteful BBQ sause? 4 There was a piece of metal on the one pizza they looks like a tooth filling - I have a picture :( It was horrid

I have no words to describe my disappointment at what was meant to be my "night off". Your words. If you do not have capacity - why would you advertise and why not advertise regionally where you are able to cope?

I would really appreciate a response.

Mrs A De Jager ***