Disappointing Service from Manager in ESCOMBE Debonairs

In early October I used the debonairs app to order a meal. I had accidently ordered the incorrect meal and as I was about to call and cancel.

Debonairs contacted me stating they didn't have peppers for my sub. I advised them that I was about to call back and cancel the order. I was advised by the manager that she would cancel and I need to re order via the app.

I had re-order and she advised that she would process a refund.

when the food arrived it had no chili as requested due to no peppers in stock. When I called to advise they said they cant do anything. I had to get the jalapenos from another debonairs which took about 30minutes, My sub had already gone cold. That was my first issue.

After a week I noticed the refund was not processed. I called and they advised there was a mistake an a refund will occur the following week.

I then went in to the store yesterday to speak to the manager. The cashier advised that the manager is busy and wont be able to see me.

I gave her my contact details and she still has not gotten back. Previously I had also left my details and I had to call back.

The manager does not respond. I am a paying customer and am quite disappointed at the service. How long does it process a refund. There is no contact from the manager and the stuff are so unhospitable. When we walked in the staff were busy having a personal chat.