Disappointing service Debonairs Ninapark
Good day We ordered pizza from Debonairs Ninapark and added a cheesy garlic bread to the order. When we received the order the pizza was cold and I did take photos of this. We contacted the store to advise them the pizza was cold and we have not received the garlic bread eather. Furthermore the pizza also looked as it had fell in the box. After discussion with the manager he did advise they will deliver the garlic bread for free but cant do any thing even the photos of the hot or not was sent to him. He then further offered a 15% off with our next purchase at the store. Paying R200 for a pizza which was cold and with the hot or not policy I do not believe the offered would rectify the issue. We have always had great service at this store but this is a disappointment. Regards, Jacques Swanepoel
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unamazing Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***