Disappointing service

I'm so disappointed and annoyed with the service I got today at Debonairs. I ordered and paid for a pizza online and chose the option for it to be brought to the car. I arrived onsight at 19:15 and waited until I start calling @19:40 to let them know I'm outside. The lady that assisted me Zama tried to transfer me to the store, it rang was answered and then hung up before I could say anything. I called back again and a female assistant answered again, I explained my situation and was transfered with no luck, she asked me to hold, immediately transferred me again to the store which wasn't picked up the second time. For the 3rd time I tried to call the same number I've been calling and they didn't answer the 3rd time at all.

After the calling back and forth I saw a Debonairs staff closing those big debonairs umbrellas outside the restaurant, I asked her how and what should I expect when I've requested for a kerbside? And who is supposed to check or notify who when it's come to delivering food to the car? She didn't respond, she just went inside grabbed the pizza brought to the car, she squashed my slip infront of me, the box was soaked of rain and the pizza was cold. No answers to my questions nor apologies for the whole delay, nothing.

As much as i love Debonairs, but the treatment today was so disappointing 😞, if it wasn't for my daughter already waiting for her dinner I wasn't going to take it I was going to request a refund.