RG
Refiloe G

1 reviews | Active since Apr 2013

01 Mar 2016, 21:26

DISAPPOINTING SERVICE

Midway mews Debonairs should seriously state that they do not want to work/do deliveries. Second time in a row that I've ordered a pizza for delivery in a space of 3months and still nothing has changed. First time my order was more than 2hours late and the manager was so rude after having have called numerous times. Today my partner and I ordered pizza once again for delivery (we live 10min away from the outlet). It was explained that the pizza would take an hour coz its raining but the pizza took 2hours. No one called to let us know of the challenges and when I finally Spoke to the manager Ndaba he alerted me he called customers to let them know but lo and behold they skipped us. When the pizza got here close to 2hours later and more than 4phone calls later-the person that took our order got our drink wrong and the pizza was slapped together with missing ingredients from what we ordered I.e. no spring onion as per the usual chicken filla. Had to send this back as our order was not correct and closing time had passed(fyi our order was made @19h20). Horrible manager, horrible service, can't even get order right. Needless to say it was too late to make another order.Disappointing

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Mar 2016, 10:08
Official
Hello TraceyGlad,

Thank you very much for taking the time to report your experience with our Midrand/Midway mews branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)