NT
Natasha T

1 reviews | Active since Mar 2009

02 Feb 2016, 04:43

Disappointing Service.

Yesterday morning I visited the Vanderbijlpark SE4 branch where I ordered 2 x Real Deal Club Sub meals. However when I finally received the food it was just 2 x club subs. I did not want to start an altercation so I went into the store and told the lady that assisted me that the order was wrong. She stood there looking highly annoI'd and clearly irritated with me. Just looking at me like the cat dragged me in the door and that I was bothering her. She did not say a word to me. I just walked out the store without even being offered to help rectify the solution. All that happened was that the employee proceeded to continue chatting with the kitchen staff like she did the whole time even when taking the order. As I was the only customer at the time I think that she could have taken some time out of her busy social life to help rectify the order mistake she made.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Feb 2016, 12:48
Official
Hello duckiet,

Thank you very much for taking the time to report your experience with our Vanderbijlpark SE4 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)