HV
Helen V

1 reviews | Active since Mar 2016

13 Mar 2016, 21:17

Disappointing food

I bought a tripple decker 5 sausage pizza as well as ham and spring onion pop itz and cheese and chutney pop itz from Debonairs Pongola. There was hardly any sausages on the empty pizza. I also asked for extra cheese and paid for it but could not see the extra cheese anywhere. The pop itz i recieved looked like vomit and was not prepared properly as if it was raw. Looked like they just took the filling and scooped it into the pop it without baking it. There was pieces of hardly melted and unbaked cheese and you could see the chutney. So undone. It really put me off and was disturbing. Really not happy with the quality of food that i received from this debonairs

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Mar 2016, 11:27
Official
Hello Helenvel,

Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)