1 reviews | Active since Jan 2016
disappointing
debonairs pizza esisashleni daveyton yesterday gave me the most disgusting service i had ever received i ordered my pizza at 20:00 and set the entire 30 minutes not worried until i here them calling out order no 286 and mine was 281 i confronted them they just told me the forgot its an error so Sbusiso said without any apology i asked him how can you forgot cause mine is special order half Mexican half vegetarian surely you can remember that .i asked him to make me ask for refund he went to the till and asked me i want a refund i was so ****ed off i went outside to cool off then received my pizza at 20:31 he gave me an attitude like am not a customer ??????what happen to am sorry or are willing to wait more minutes for your pizza.i even told them i will write a review they did not care
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,