1 reviews | Active since Mar 2018
Disappointed with Debonairs, Westgate Mall & Supposed Manager.
Utterly annoyed with Westgate's branch!!!!
I waited FIVE damn hours for one pizza!! I spent R50 on airtime trying to call these people.
Zuliegah, or however the hell you spell this woman's name, the supposed manager of the store, then goes on to tell me it was MY fault because I got the address wrong.
Now, it's not the first time I have ordered from them and they have no problem finding my house in the dark, today in broad daylight they can't even find my house!
I told the woman that if the delivery guy is not here by 6:30pm, I will NOT pay and she happily agreed.
The guy gets here, making my son extremely excited, as he had been waiting as well, only for the man to tell us we have to pay because it come from his salary.
Well, this pizza I waited 5 hours for comes from MY salary.
I tried to call the store again but obviously it was not answered. The man said he will go back and go find out and come straight back to my house.
I called the store a while later because obviously everything they do takes about 5 hours, and gave the so called manager a piece of my mind.
I am so angry! I will never ever waste my damn time or money on them again, so upset with these bunch of idiots claiming to be qualified enough to fulfill their roles properly.
**** company, ****tier staff.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
