AM
Angelique M
1 reviews | Active since Jan 2020
15 Jan 2020, 12:59
Disappointed - no response since 29/11/2019
I’ve emailed Debonairs a complaint on the 29th November 2019 and to date, I have not received a call or a response to my email.
Below email from 29/11/2019:
Disappointed (order #***7)
Good day,
This evening I placed an order at 19:26pm, my order arrived at 21:02pm after calling the call center to follow up on how far my order is. When the order arrived, the dot was black. The pizza and sub was cold. The sub was broken in half.
I tried to call the call center back now but it is after hours and the “available” manager is unavailable.
I am really disappointed in the service and would like a refund.
Thank you in advance.
Regards, Angelique
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Replies (1)
Debonairs Pizza's replyOfficial
17 Jan 2020, 10:00Hi Angelique
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Debonairs Pizza's reply17 Jan 2020, 10:00
Official
Hi Angelique
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team