Disappointed

If this website gave me an option to choose no stars that would certainly have been my rating. I placed an order online on the 29/11/209 at 8:38. I received an email and a text message with confirmation of an order number which advised that my order was received. After an hour of waiting I started calling through to the store 4 times and I wasted R20 airtime being on hold. I bought more airtime and called through to the all centre who I spoke to an *********** consultant who doesn't even have a proper process when referring to queries regarding orders. He then transferred me through to the store, this after the second time of the same process, again no answer from the store. I called the store a few times thereafter and yet again no response. A hour and a half passed after starving I decided to make alternative arrangements as now my family hasn't eaten and it's 10:00 in the evening. A few after 10 the driver calls, bare in mind this being a hour and a half later advising his running late and will be dropping my order. I canceled the order because there was no indication that I was still getting my food. Not even a half an hour later I get another call from a lady asking whether I'm still taking my order after strictly advising I'm going to cancel. This service is pathetic, unprofessional and honestly shameful. NO COMMUNICATION RECIEVED a hour after waiting, no courtesy call to just give a heads up they haven't forgotten about me. NO ANSWER AT THEIR STORE. However, after canceling I get a quick call without even apologizing or any customer service. I understand that it's month end, black Friday and also a Friday. Please note that I'm not unreasonable or difficult. Had their been better communication surely this wouldn't have been a thing and I certainly wouldn't have canceled my order. Kindly train your staff and work on customer service as clearly this store is lacking