PN
PHUMEZA N
1 reviews | Active since Jun 2018
23 Oct 2019, 12:17
Disappointed
Disappointed about the feed back of been usaulted by call center agent in Vincent telling me to ***** off" when I was asking about my order wich was late .the wanted me to go and collect it outside in a block of flats I'm staying in.wile I was bedridden .the reason I made an order I was not filling well.she told me about company policies and told me to **** off she is tied of customers who complain all the time with out even hearing what I was saying.
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Debonairs Pizza's replyOfficial
24 Oct 2019, 10:55Hi Phumeza
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who would like to escalate this to the store manager. Please tell us the branch you ordered with. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply24 Oct 2019, 10:55
Official
Hi Phumeza
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who would like to escalate this to the store manager. Please tell us the branch you ordered with. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***