LI
Linda I
1 reviews | Active since Jan 2019
12 Nov 2019, 10:56
Dirty pizza
I visited Debonairs Pizza in Montague Gardens Cape Town on Saturday. I have to say that it was my last ever visit there Not only were we the only customers...but we waited 27 minutes for a medium Hawaiian pizza. My kids were looking forward to their meal which turned out horrible....the kitchen was full of staff some even eating in full view of us. Surely that is not right? There was also what I assume a staff member in civies in the kitchen eating brown bread and sausage...no hear net obviously...and to make things worse...there was a hair on one of the so uneven cut slices... I am disgusted with this restaurant and would not recommend my worse enemies to go there.
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Debonairs Pizza's replyOfficial
15 Nov 2019, 15:32Hi Linda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply15 Nov 2019, 15:32
Official
Hi Linda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***