Dilema

<p>Helo Peter</p> <p>On 03/04/2017 my mom went to Debonairs and ordered pizza for my son, unfortunately they were confused about whether their speed points were working or not and did not inform their clients that there's a problem and they will not be using their speed points. after going through the process of payment with the speed poing then they inform her that their machines are having a problem and they will need her to pay cash. Mind you the money had already been deducted and she has proof that it went out through sms notification. even after that she was still requested to make the payment and was told if the is no reversal by end of the following day then a driver will be sent out to give her her money back. On 04/04/2017 she received a call from the manager i presume requesting for a banking statement, now i ask who's fault is it that their machines had a problem?? who will be funding for all the ups and downs of going back and forth for banking statements and the chargers therefore as the fault was with them??? where is the loyalty to clients after a promise was made?? My mother is 61 years old, a pensioner and diabetic. i believe she really doesn't have the time to be going up and down for something that she didn't cause to top it all she had to wait for a long time for her order. i believe she should be given her money back. </p>