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Xoli T

1 reviews | Active since Jan 2016

06 Jan 2016, 10:49

Did not receive the assistance that I expected

I bought a pizza triple decer chicken and mushroom with no sweet chili sauce I repeated that three times to the lady who assisted me and I told her I don't eat the sweet chili sauces of theirs only the plain Debonairs sauce to my surprise when I got home the sauce was there today morning I returned the pizza and explained to the manager he told me sorry there was nothing he could do the sauce comes with the pizza he had no name tag on I had to call the store and ask for the managers name was Innocencia they told me I had to go back home take a taxi with that same pizza without anything done and was told to my face that there's nothing they can do to assist I'm so angry what a bad service I received thought a customer was always right but the service I got from Debonairs bethal was not pleasant

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply13 Jan 2016, 08:56
Official
Hello Langa-sun,

Thank you very much for taking the time to report your experience with our Bethal branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)