1 reviews | Active since Jul 2016
Did a online order for small pizza and ended up paying way more then expected
My order (Order number: 204)(Inv #: 353268) came, he did not have a card machine with him nor did he have inuff change to give me. All he had was a R15. My order was R67.70 and I paI'd with a R100. Wichita means I should of received R32,30. But I only got a R15. So I paI'd a hole R17,30 more then what was expected. This is real bad service. It's not the 1st time that I do an online order. I know how it works. Really bad service like always.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***