AG
Amina G

1 reviews | Active since May 2016

19 May 2016, 11:54

despicable, disgusting service

<p>Last night for my husbands birthday we ordered 2 large triple decker pizza for collection, when my husband arrived at the shop one pizza was not of standard. He refused to take the one unless they made another one, which they refused. He left the store. I then received a call from a muslim lady who was very abrubt saying my husband didnt want to take the pizza's I asked her if we should've accepted Pizza that was below standard they because they wanted us too. She then proceeded to call my husband a **** saying there was nothing wrong with the food and threatened me saying she will remove us from the system. Who gives her the right to make accusations and threaten us? She and the Debonairs Franchise are not doing us any favors. We pay for our food and we support their business, yet we were treated like dirt. they should check how long we have been on the system and we are loyal customers. We proceeded to buy the Pizzas from a different store. I was disgusted by this lady I had always received exceptional service from Shaun at the same branch and good quality. She was completely abrubt and has no customer service qualities at all - She totally spoilt his birthday </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 May 2016, 06:28
Official

Good day

I would like to apologize for service you had and would like to assure you that your complaint will be escalated to the store and you will be contacted to resolve the matter.

Thank you for taking the time to post your experience that you had with our branch.

We noted that only an email address has been provided, could you kindly supply us with your contact numbers? And kindly advise which Westgate Debonairs store you are referring to as they are two, one in Capetown and one in Johannesburg so that we can be able to escalate the complaint.

Please forward an email to *** with your contact numbers.

Kind Regards,

Debonairs Pizza

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