1 reviews | Active since Jul 2018
Demanding payment for food which wasn't paid for
Extremely bad service.
I placed an order with Debonairs (Aukland Park) on Thursday the 19-07-2018. The driver, Abdul, processed the payment and I took my order only to receive a call at 08:43 PM telling me payment didn't go through (even though payment shows it went through on the banking app).
Debonairs (Aukland Park) continues to harass me with phone calls demanding payment for food that has already been paid for.
I am an extremely unhappy customer and will no longer be using their services.
Hi Adrian
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Adrian
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***