1 reviews | Active since Feb 2016
Delivery Late
I am so sick of Debonairs new delivery ****. It seems that they have changed their delivery experience and let me tell you this it is ****ty. I always order from them and receive prompt assistance but for my last 3 orders the service has been disgusting.
Today again i ordered a pizza, it told me that Timothy was on his way at 20:00, then 10 minutes later it said that Timothy was =-1 away, it said this for 20 mins at 20:30 it said that my pizza was delivered but the gag is that i received nothing.
No pizza was delivered to me, i even received an option on the app to rate the service, needless to say I gave them 1 star because 0 is not an option.
Done with Debonairs deleting the app..
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***