Delivery guy has the last say

<p> On Friday the 4th of November at approximately 18:30 I ordered a pizza for delivery at your Bellville Mall branch in the Western Cape. The lady who answered, took my order and was very helpful and still listen to my complex order. After about an hour I received a call from them (Debonairs) where by they asked me to come meet them at the police station. I openly refused. To be honest I was very shocked since this will now require me to leave my 2 small infant children at home all because a driver refused to deliver my order that was literally 2 streets away from the police station. I have used the delivery service before and every time they delivered to my house even if it was well into the night. Which I always appreciated and even give the delivery guy a tip. But to be called up after placing and confirming a order, the order now needs to be semi-collected. Who is in charge of the management of this store if the delivery guy can tell you where he wants to drop off and where not?? Why was I not upon ordering the pizza informed about the semi-delivery of which I had to walk half way?? To rub salt in the wounds as well I then logged a call with your customer service and they promised me that the someone form the branch will contact me within 24-48 hours. Until today I still have not received 1 phone call. <br />I am totally disgusted about the service I received. More so because I had countless orders from this branch and never was it any sort of problem to deliver at any time.</p>