KH
Kagiso H
1 reviews | Active since Oct 2018
04 Mar 2019, 09:33
Delivery done after 1hour 30 minutes very disappointing.
Very disappointing service, called Protea glen Mall Debonairs pizza for delivery and was told it will take 1hour 20 minutes for the pizza to be delivered, I thought they were just playing safe but to my surprise this happened. The pizza was delivered after 1hour 30 minutes. Very disappointing.
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Replies (1)
Debonairs Pizza's replyOfficial
04 Mar 2019, 16:28Hi Kagiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 16:28
Official
Hi Kagiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***