Delivery arrived 3hours late

I ordered on the debonairs app on Saturday 25th around 4:15 pm I requested that my order arrive at 5:15 pm to my shock I waited 3 hours and eventually drove to the store. The manager told me all their ordered are 3 hours late and it's out of their control cause their bikes are broken. No one even made an effort to phone me to advise that there is a problem instead they called me to ask for my address. Even worse The order arrived cold , the lack of the customer service is disgusting cause they lie and say when your pizza is cold its free whilst I still paid for a pizza that was 3 hours late! For such a big company to lie to its customers is just disgusting and to be given attitude as well when their store doesn't even answer their calls. So I basically waisted my data, airtime,petrol and energy on one order; HIGHLY DISGUSTING

Order 513455