Delivery and Quality Complaint

On Friday evening, 26 July 2019 at 19h10, my Fiance placed an order online. After a hour our order still has not been delivered. After numerous phone calls to the store without any acceptable answers or explanation the order eventually arrived at 20h38. Since when does it take an hour & 38 minutes to prepare and deliver an order?! When we opened the "POP-ITZ" it was totally disgusting to see what state it was in. It was totally messed up and we could hardly make out what it was supposed to be. I would not even give something like that to my worst enemy or dog let alone having to pay for it. I took photos of this and will post on Social Media. It is absolutely disgusting and unacceptable!!