Delivery After 2 hours
<p>I ordered from Debonairs in Blue Hills Midrand. They kept going to the wrong address and didn't bother to call us to direct them better. After my calling the shop back and forth. We only got our order delivere after 2 hours in a disappointing condition the pizza was not as fresh anymore. At the same time I had told them I'm paying by card and they failed to bring the machine and they planned to come for payment the bext day.For all the inconvinience, kids crying because their pizza was late and a cold pizza. The best I expected is a compensation like free pizza (the dot was black and it was over 2 hours late), yet they still expect me to pay in full. Twice before has my pizza been late and cold from the same store and I didn't complain. Clearly customer service is poor at this store. I woul'd not recommend anyone to order there.</p>
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Blue Hills branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)